We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour.
If you have a question about sizing then please feel free to contact us at email@example.com prior to making your purchase. If you are unsure then we suggest you size up as it is guaranteed your little one will continue to grow!
Please refer to our size guide page.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
[Damages and issues]
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
[Exceptions / non-returnable items]
Certain types of items cannot be returned, like pre-order items, sale items(discounted/promotional products), gift cards.
Please get in touch if you have questions or concerns about your specific item.
Please note shipping costs for exchange will be charged to you.