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Velma & Beverley Gift Card

$599.00

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Description

Can’t decide what you’d like? 

Or have a special birthday coming up?

Purchase a Velma & Beverley Gift card and let your loved one choose their own, one of kind coat!

Simply reply to the confirmation email with your loved one’s details, and we can post their card out to them, email it to them, or send to you to include as part of a gift.

They then just need to get in touch with us directly (claire@velmaandbeverley.com) to redeem their card and pick their colours, style and linings from our current options.

All coat orders will be delivered from time of order, not from time of gift card purchase.

All gift cards are valid for 12 months with a right of renewal if you contact us.

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Shipping Policy

We do not charge shipping to New Zealand or Australia and all our packages are sent as a tracked parcel to the address you provide on ordering.

We're unable to insure our parcels but we guarantee that your coat will arrive in your hands and take full responsibility for ensuring that is the case.

We have no control over the speed of our courier service but we will always do our best to make sure you are kept in the loop if there will be any delays.

Refund Policy

We don't provide "change of mind" refunds as we have made your coat specifically to your choices and once your order has been processed and measurements provided we'll begin the production of your coat.

However if you wish to make some changes within reason we will happily discuss this with you on a case by case basis.

As per our obligations under the Consumer Guarantees Act no refunds will be issued unless the item is deemed faulty; in which case, Velma & Beverley will repair the fault or replace the coat with a new item in the same size and style as your choice.

If we are unable to replace or repair, Velma & Beverley will process your refund within 3 working days.

Please ensure you have read and understand the above conditions before requesting a return exchange or online credit code.

Cancellation / Return / Exchange Policy

All of our garments are hand made to order in New Zealand, and we make a huge effort to ensure your coat is exactly as you expect it to be.

We sell online to ensure our prices are as low as we can make them without compromising on having the best available fabrics and design, and we only make what is ordered.

With this in mind, please check the sizing guide for our coats before more you make your purchase. We don't provide "change of mind" refunds as we have made your coat specifically to your choices. However if you wish to make some changes within reason we will happily discuss this with you on a case by case basis.

The general sizing guide can be found here. If you have any questions about the fit or sizing, or if you would like to pay a small fee to have your length or sleeve length adjusted, please get in touch - we want to make every effort to make sure you have a long lasting coat which you love and will wear for a long time. And we want you to love your new coat as much as we love the design and making of it!

In the unlikely event that you need to return your item, please email us (claire@velmaandbeverley.com) within 48 hours of receiving your order and ensure you include your order number and reason for return.

You will be provided with a return address, your item must be returned using a tracked courier service and you must provide the tracking number via email. Once the returned item has been received it will be inspected and if it is deemed in original condition a credit will be issued.

The value of the credit will be for the price of the item, and can be used via the website for up to six months after the date of issue.

As per our obligations under the Consumer Guarantees Act no refunds will be issued unless the item is deemed faulty; in which case, Velma & Beverley will repair the fault or replace the coat with a new item in the same size and style as your choice.

If we are unable to replace or repair, Velma & Beverley will process your refund within 3 working days.

Please ensure you have read and understand the above conditions before requesting a return exchange or online credit code.

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