Please understand sometimes there are unforeseen courier delays outside of our control.
Please allow 1-2 working days for To You with Love to dispatch your order – Shipping time is additional. Monday to Friday.
Gift Boxes Containing Personalised prints)
Please allow 2-3 working days for To You with Love to dispatch your order – Shipping time is additional. Monday to Friday.
North Island: 1-3 working days estimate only.
South Island: 2-4 working days estimate only.
Rural Delivery: Please allow an additional 1-3 working days for delivery on top of the above time frames.
While we will do everything possible to ensure a gift arrives on time, we cannot guarantee arrival on a particular date as delays can happen with couriers.
If your order is urgent, please contact us and we will do our best to help.
If you require URGENT delivery, please contact us on 0211819455 or firstname.lastname@example.org
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.
If you would prefer for the courier to leave the parcel, please tell us in the delivery instruction box at checkout and confirm that we have your permission to leave the gift in a safe place -‘at the back door’ or ‘undercover on the porch.’
We recommend you supply the recipient’s phone number, if possible, to assist with delivery.
To you with love is not responsible for late or non-delivery if the recipient is not home to take delivery. A re-direction or re-delivery fee may be incurred.
HOSPITAL / APARTMENT DELIVERY
Please note that couriers deliver to a reception or designated delivery area when sending a gift to a hospital. To avoid delays, please include the hospital name, ward number and room number in the shipping address and please make allowance for the delivery timeframes outlined above.
When sending a gift to an apartment address, it is important to supply any access codes or additional instructions the couriers may require to be able to access the property/building to allow the timely delivery of the gift.
TRACKING YOUR ORDER
At time of dispatch, a tracking link will be sent to your email address. If you have any questions please email us at email@example.com
Sorry, as we are an online-only business we do not allow pickups.
If your parcel arrives damaged please report this within 24hours. Please ensure that original packaging is kept intact. This allows us to make a claim on your behalf with the courier and arrange a replacement if the claim is successful.
All non-deliveries must be reported within 10 days of dispatch. This is just so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.