Royal Orchid Into the Flames, a prequel
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Shipping within NZ is free. There is no pick up available.
Our refund policy lasts 30 days. If 30 days have gone by since your
purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
● Any item not in its original condition (used), is damaged or missing parts for reasons not due to our error
● Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, please contact us.
To return your product, contact us for our return address.
You will be responsible for paying for your own shipping costs for returning your item.
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