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Our Ren pants are an easy fit, drop crutch pant made from 100% cotton. They are easy to throw on and off, with a black cotton-tape tie. They can easily be rolled up or left down for a longer length.
Designed and Made in Midhirst, New Zealand.
Any information we receive from you is purely so we can efficiently deliver your goods, or to communicate information you choose to receive. We will absolutely not share your information with any other party under any circumstances. We securely store all customer information.
Once an order has been made, this cannot be cancelled so please take care when making your selection.
Warranties and guarantees
Douglas Kids is New Zealand company. For your own peace of mind that means that you are covered under New Zealand consumer law.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Douglas Kids. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used.
The Commerce Commission enforces the Fair Trading Act 1986.
Our promise to you:
While the Consumer Guarantee Act and Fair Trading Act provide the basis for Douglas Kids, we want to go above and beyond the expectation of these two statutory laws.
Douglas Kids discourages the bulk buying practices of our products and will cancel orders and refund at our discretion to enable access to all of our products for every customer.
Do you want more information?
If you want more information, please feel free to contact us.
My order has arrived and its faulty! Now what do i do?
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email [email protected]
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock) , credit or refund once we have received the returned item.
We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault .
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within a 14 day timeline.
Returning your goods:
Please follow the step below for faulty items or goods to be returned
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.
Goods must also be sent via Tracked Courier as our address does not accept standard postal delivery. Sending via tracked courier also ensures that your parcel does not go missing. Douglas Kids is not liable for any missing returns and we can only process your return once the original has been received back into our Studio.
DOUGLAS KIDS NZ
23 CAMBRIA STREET,
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