Please note, as every pearl is unique so too is it colours. Some pearls can be slightly more peacock hued versus others more sapphire blue or smokey grey in their appearance.

Please allow for this variation especially as our pearl colours our 100% natural with no synthetic enhancers or colours added.

We hope you are satisfied with your purchase from us, but should any product be faulty or you have been sent an incorrect item, please contact us within five days to arrange a replacement or refund. Once your return is received and inspected we will notify you. Refunds will be applied to your credit card (or original payment method).

Please note: Returns are not given for wear and tear, fading, or because you have simply changed your mind. 

Please also refer to our care instructions on our website to provide further detail on how to best care for you KAIA (https://kaiapearl.com/pages/product-care)

To arrange returning your product please email us at customercare@kaiapearl.com