Any returns must be claimed within 14 days from delivery. If 14 days have gone by since your purchase was received, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. To complete your return, we require proof of purchase (replying to your original invoice email is fine).
Custom made goods that include names and dates are not returnable and are non-refundable. These items have been made specific to your requirements and therefore cannot be refunded or exchanged once they have been made.
We only replace items if they are defective or are mis-spelled (please note if your order has the wrong spelling we are not responsible for this!). If you need to exchange it for the same item, send us an email at email@example.com with a photo of the product for return/exchange. We will let you know our postal address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We are not responsible for delays with the courier companies.
All items are sent using tracked courier, if an item is lost in the shipping process (before delivery is confirmed) we will assist investigating where your parcel is with the courier company. We do not provide a refund on items that are lost upon delivery. We may be able to send a replacement order IF we still stock your choices, but you will need to pay the full price for this.
SALE OR CLEARANCE ITEMS
Only regular priced items may be refunded - sale or clearance items cannot be refunded or exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again or contact your credit card company - it may take some time before your refund shows in your account. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.