All national orders are tracked via courier using Pass The Parcel.
Shipping Rates
At TillyBird we have made it easy for you by using flat rate shipping within New Zealand. If you have a rural shipping address, please be sure to select the RURAL option when choosing your shipping. Failure to do so could result in delays when posting your order.
Our delivery charges are:
- Standard Shipping - $8.60
- Standard Shipping (Rural Delivery) - $11.00
If your order total (before shipping) comes to more than $150.00 we are currently offering free shipping on your order.
Delivery Times
Parcels are delivered weekdays by Pass the Parcel. Please allow 2-5 business days for your parcel to arrive from when it is collected.
Reasons for Order Delays
There are a few reasons why your order may be delayed in getting to you, including public holidays, delayed shipments due to Covid-19, or an incorrect address entered against the order.
We allow pre-ordering of most of our products on our website. When you order an item that is marked as back-ordered, this generally means the item is not currently in stock and will need to be handmade by one of the TillyBird team. When your order is placed, if you have ordered an item that is marked as pre-order, we will advise you of the expected timeframe for your items to be created. The entire order will be sent at one time. If you wish to have your items sent in multiple parcels (ie: in stock items in one parcel and pre-order items in another), we suggest you submit 2 separate ordered to allow for in stock items to be posted immediately.
Order Tracking
All orders are currently dispatched using Pass the Parcel couriers. Once your order is dispatched, you will receive an email from us containing your tracking code. If you do not receive this email and would like to obtain your tracking code, please email us on tilly@tillybird.com and be sure to include your order number with your request.
Once you have your tracking details, you can visit the Pass the Parcel website and enter your tracking number to track your parcel. Please allow up to 24 hours for your parcel to register the tracking number against your order.
International Delivery
We are unable to ship internationally at this time, however orders can be placed from overseas for delivery to a New Zealand address.
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