We hope that you are happy with your purchase, however, if for some reason you are not, please make contact within 5 days of receiving your item to organise a refund or exchange. Customers are responsible for return shipping costs and original shipping costs can not be refunded. All custom orders and sale items are final sale with no exceptions. 
If in the rare event that your item arrives damaged, please email info@joanneboweartist.com with information and photos of the damaged item/s. In most cases we can replace the item for you, if we cannot offer a replacement then a refund may be given.