Kids Masks – Pink Fairies
www.theswannest.org.nz supporting children living with complex health conditions or terminal illness.
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All purchases at Freckles & Smiles Clothing NZ are sent via courier using either Pass the parcel or NZ post. The courier used is at the discretion of Freckles & Smiles.
Shipping is nationwide, rural and international postage will incur extra fees. These will are dependent on where the items are being sent and will be discussed with the purchaser.
All goods are shipped withing 4 working days of payment being cleared and showing in the bank account. No goods are shipped before payment has cleared.
Freckles and smiles do not have control over courier times and can not guarantee items will reach you at a certain time. We do try our best to ensure that you receive purchases in a timely manner which is why all items are couriered.
Freckles and Smiles do not take responsibility for packages once they have been left with the courier.
Please choose carefully. Due to health reasons and the covid virus we do not provide clothing exchange or refunds.
If your order can not be fulfilled you will be notified and a refund provided. Please allow up to 5 working days for this refund.
Cancellation / Return / Exchange Policy
Custom orders are unable to be returned or exchanged. Please choose carefully and ensure that when providing measurement you are doing so with accuracy. We take no responsibility for the measurement you provide.
Any faulty clothing needs to be returned to us immediately with email correspondence and photos of the faults. We will endeavour to remedy the faults in a timely manner with open correspondence with you. If faults are due to washing or mis-use of the clothing there will be no refund or remedy. It is important that the washing instructions that are sewn into your garment are followed. For masks, the washing instructions are included in your package. These are normal wash DO NOT put in dryer or iron.
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