All orders will be processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will then receive an email notification with a tracking number to let you know your order has been shipped.
All shipping charges on your order will be automatically calculated and displayed at checkout, any issues or questions with this please email firstname.lastname@example.org
There will be a $4.20 additional charge, added to your order at checkout if you are sending your order to a rural address.
We do not offer a local/instore pickup - sorry for any inconvenience
We offer international shipping to the following countries;
- United Kingdom (UK)
- United States (US)
We do also ship to other countries with a $25 flat shipping rate.
Your order may have unexpected import duties and taxes (including VAT). These are incurred once a shipment reaches its destination country. We as the seller are not responsible for these charges if they are applied to your order, as the customer you are responsible to cover these charges.
We do NOT ship to PO Box, please provide a physical address.
How do I check the status of my order?
once your order has been shipped, you will receive an email notification from us with a tracking number included. You can use this number to check the current status of your order.
Please allow 24 hours before your order status updates.
If you haven't received your international order within 2 weeks (excluding weekends) and domestic order within 3-5 business days of receiving your shipping confirmation email, please contact us with your name and order number and we will follow up on the status of your order for you.
Please allow an extra 3 days for rural delivery, making this a total of 3-7 business days for delivery.