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All orders are sent out within 1-7 working days after receiving payment.
Black Sheep Design personalised designs are made to order, therefore some time is needed to design and dispatch.
How much does it cost? (weight dependent these prices may vary)
New Zealand - Courier (excluding Saturday/Sunday, rural, PO Box and Private Bags) $7.90*
New Zealand Rural Delivery - $11.90
Orders to Australia via International Air (targeted delivery 3-10 working days) - from $8.99
Orders to other countries - via New Zealand Post International Air - (targeted delivery 3-10 working days) from $13.99
Please inquire for International Courier rates
Once your package is with the courier Black Sheep Design we can provide you with the tracking reference (for NZ orders), which you can then enter at the relevant courier website.
To ensure guaranteed delivery of your parcel to reach you in time for Christmas be sure to place your order by these dates:
Rural New Zealand - 16 December
Rest of New Zealand - 19 December
Australia - 9 December
South Pacific, East Asia, North America, UK and Europe - 2 December
Rest of the world - 30 November
If for some reason you are not completely happy with your purchase, you may return the item for an exchange or gift voucher within 14 days from the date of purchase. The item MUST be in its original condition, unused/undamaged and in its original packaging. All Sale and special orders ie: personalised items, are final; no refunds, exchanges or credits available. Items returned are at buyers cost and exchanged items will incur an extra delivery charge.
Your satisfaction is important. If you are for some reason unhappy with your purchase, please contact Black Sheep Design with the details.
Please note: Black Sheep Design holds no responsibility for the misuse of its product or any damage that is done outside of the care instructions sent with each product.
Cancellation / Return / Exchange Policy
Unfortunately, as a small business, we can't offer to exchange or accept returns just because of a change of mind so please order carefully. Basically, we're good sorts and will help you out if there's a genuine issue with one of our tumblers.
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