If you ordered a product and made payment, you can cancel the order and get a full refund if the product is not sent yet. If the product has been sent, a full refund for the product will be given if the product is returned in its original condition. Shipping fees on sent products will unfortunately not be refunded. Any product can be exchanged for a similar product or a different product with the same price, if the product is not in the same price range a refund will be made or payment is expected from the customer. Errors made by us will be fixed at no extra cost, errors made by client can be fixed at additional charges.