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Description
A Flat Essentials box with everything you need for your bathroom. Filled with eco-friendly household consumables from Eco Store, Greencane Paper, and more. At wholesale pricing.
Don’t worry about picking and choosing. We’ve done it for you.
Includes:
Greencane Naked Toilet Paper (30x EXTRA long rolls1x 450ml Eco Store Vanilla & Coconut Hand SoapEco Store Shampoo and Conditioner coming soon (Date TBC)
Enviro-friendly products? Check. Quality, long lasting products? Double check.
Delivery Times: 1-3 business days.
Only logged in customers who have purchased this product may leave a review.
Shipping Policy
We have currently have one shipping method - Standard.
*** RECENTLY UPDATED*** This is a fluctuating rate of $3 -$5 nationwide depending on order value (the more you get, the heavier/ bigger the package and more expensive to send. Unfortunately, we are only selling in New Zealand at the moment and are unable to take international orders.
Shipping times are an estimated 2-4 business days.
Once your order has been placed, you will receive an order confirmation, followed by a shipping confirmation when your order is sent out for delivery.
This also comes with complimentary tracking information should you wish to follow your box from our office all the way to your doorstep!
If you have not received your order within 3 business days of your shipping confirmation, please email us at support@flatessentials.co.nz with your order number and any other details regarding your issue. We will endeavour to solve this issue as soon as possible and ensure there is regular communication throughout the resolution process.
Refund Policy
Returns
To arrange returns, please contact us via email at support@flatessentials.co.nz. See 'Shipping' below for further details.
Refunds
Please note, shipping times may differ subject to order count or strain on the postal service. Upon request, you will be provided with tracking information and kept informed of your orders whereabouts. If your order goes missing, however, we will refund you in full.
From time to time, specific product options (eg, scents) may be switched without communication due to lack of supply. We reserve the right to do so without prior communication to you. In the event this happens, this unfortunately does not warrant a refund in part or full.
If your order(s) are lost, defective, or damaged, please contact us with your issue and any evidence via email at support@flatessentials.co.nz.
We can then arrange a return, part or full refund or exchange.
Once your email for a refund request and any evidence supplied is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Should you wish for your refund to be via store credit, inform us in your initial email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@flatessentials.co.nz.
Exchanges
We only replace items if they are unused and defective or damaged. If you need to exchange it for the same item, send us an email at support@flatessentials.co.nz and our team will get back to you in order to arrange the exchange.
Certain items are exempt and cannot be exchanged. These include any sanitary items, including but not restricted to: toilet paper and paper towels.
Shipping
To exchange your product, you should first contact us via email at support@flatessentials.co.nz in order to inform us of the exchange and receive our return address.
You will be responsible for paying for your own shipping costs for returning your item(s) to us. Shipping costs are non-refundable. However, you will not be charged for any shipping costs incurred for the replaced items sent back to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
If we do not receive your returned items or an update of their location within 10 business days of your first email, we will not be able to replace them.
Cancellation / Return / Exchange Policy
Returns
To arrange returns, please contact us via email at support@flatessentials.co.nz. See 'Shipping' below for further details.
Refunds
Please note, shipping times may differ subject to order count or strain on the postal service. Upon request, you will be provided with tracking information and kept informed of your orders whereabouts. If your order goes missing, however, we will refund you in full.
From time to time, specific product options (eg, scents) may be switched without communication due to lack of supply. We reserve the right to do so without prior communication to you. In the event this happens, this unfortunately does not warrant a refund in part or full.
If your order(s) are lost, defective, or damaged, please contact us with your issue and any evidence via email at support@flatessentials.co.nz.
We can then arrange a return, part or full refund or exchange.
Once your email for a refund request and any evidence supplied is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Should you wish for your refund to be via store credit, inform us in your initial email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@flatessentials.co.nz.
Exchanges
We only replace items if they are unused and defective or damaged. If you need to exchange it for the same item, send us an email at support@flatessentials.co.nz and our team will get back to you in order to arrange the exchange.
Certain items are exempt and cannot be exchanged. These include any sanitary items, including but not restricted to: toilet paper and paper towels.
Shipping
To exchange your product, you should first contact us via email at support@flatessentials.co.nz in order to inform us of the exchange and receive our return address.
You will be responsible for paying for your own shipping costs for returning your item(s) to us. Shipping costs are non-refundable. However, you will not be charged for any shipping costs incurred for the replaced items sent back to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
If we do not receive your returned items or an update of their location within 10 business days of your first email, we will not be able to replace them.
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