To arrange returns, please contact us via email at firstname.lastname@example.org. See 'Shipping' below for further details.
Please note, shipping times may differ subject to order count or strain on the postal service. Upon request, you will be provided with tracking information and kept informed of your orders whereabouts. If your order goes missing, however, we will refund you in full.
From time to time, specific product options (eg, scents) may be switched without communication due to lack of supply. We reserve the right to do so without prior communication to you. In the event this happens, this unfortunately does not warrant a refund in part or full.
If your order(s) are lost, defective, or damaged, please contact us with your issue and any evidence via email at email@example.com.
We can then arrange a return, part or full refund or exchange.
Once your email for a refund request and any evidence supplied is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Should you wish for your refund to be via store credit, inform us in your initial email.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are unused and defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and our team will get back to you in order to arrange the exchange.
Certain items are exempt and cannot be exchanged. These include any sanitary items, including but not restricted to: toilet paper and paper towels.
To exchange your product, you should first contact us via email at firstname.lastname@example.org in order to inform us of the exchange and receive our return address.
You will be responsible for paying for your own shipping costs for returning your item(s) to us. Shipping costs are non-refundable. However, you will not be charged for any shipping costs incurred for the replaced items sent back to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
If we do not receive your returned items or an update of their location within 10 business days of your first email, we will not be able to replace them.