RETURNS

Change of mind purchases include purchases you have made in error - for example, accidentally ordered or unwanted gifts. If you find yourself in this situation we can offer the following solutions:

Exchanges - We can exchange it for an alternative (i.e. a different style or colour etc) or another product of the same value.

Store credit - We can issue you with a store credit note for the value of the item being returned (excluding shipping costs). Credit notes cannot be exchanged for cash and must be used within 12 months of the date of issue.
 
We will happily exchange or issue store credits for change of mind purchases as long as they meet the following criteria:

• Must be returned within 30 days of purchase date.
• Must be returned with proof of purchase.You must provide the original sales receipt or the original gift exchange receipt.
• The product must not have been used or be damaged in any way.
• Original packaging must be undamaged. 
• Item/s must not have been discounted at time of purchase. We do not offer exchanges or credit notes on sale stock.

If you meet the above criteria and wish to start a return, you can contact us at info@dancingponies.co.nz. Please provide your proof of purchase and whether you would like an exchange or store credit.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

If something is faulty or damaged due to manufacturing faults we will either: 

• (i) replace the products; or
• (ii) repair the product under the manufacturers guarantee;
• (iii) give you a full refund. 

The item/s must meet the following criteria:

• Must be returned with proof of purchase.You must provide the original sales receipt or the original gift exchange receipt.
• The item is returned within a reasonable time.

Please be aware that manufacturing defects do not include normal fair wear and tear and any damaged caused by accidental or non-accidental damage.

WEB PURCHASES

All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully.