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Exchanging goods is at the discretion of Healthy Snacks NZ and we must be notified within 7 days of you receiving the goods if you wish to do so.
To be eligible for a return, the goods must be unused and in the original packaging. You’ll also need to provide the proof of purchase or order number.
Please note, we aren't responsible for general wear and tear including discolouration, scratches and chips.
We accept all major credit cards, PayPal payments and bank deposits.
AfterPay is also available at the checkout.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items, gift cards, and food items that have been opened.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you the resolution. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 4 business days for your bank or credit card company to process the refund.
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